Payment processing will not begin until we receive all the information we need and full payment. Happy and Smiles must receive your payment within 5 calendar days or your order will be cancelled. Happy and Smiles targets to ship your fully paid orders within 7 to 10 calendar days. Since the actual delivery of your order can be impacted by many events beyond Happy and Smiles’s control once it leaves our facilities, Happy and Smiles cannot be held liable for late deliveries.
 

Happy and Smiles products are subject to Hong Kong and international export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.

As Happy and Smiles takes care of the dispatch of the products you purchase on the Site, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. If there are any issues with delivery, please contact Happy and Smiles at support@happyandsmiles.com or phone/WhatsApp at +852-64698816 to resolve.

Orders shall be sent by SF Express / Pickkup / Jumppoint

All orders are delivered in working days (Monday to Friday, except public holidays) .

The usual delivery time is 2-5 working days after dispatched.

If you prefer SF Station or EF Locker self pick-up:

Please provide your SF Station/ EF Locker address & code at check-out.  Check here for your nearest SF store details.