Bamboo Tongs

Orders shall be sent by SF Express / Pickkup / Jumppoint

All orders are delivered in working days (Monday to Friday, except public holidays) .

The usual delivery time is 2-29 working days after dispatched.

If you prefer SF Station or EF Locker self pick-up:

Please provide your SF Station/ EF Locker address & code at check-out. Check here for your nearest SF store details.

Spot products:

Generally, it takes about 7 to 34 working days to ship after placing an order, but the delivery time depends on the shipping company.

If it is indicated that the spot is suddenly out of stock, a refund/order can be arranged.

Futures (Pre-order):

Due to the impact of the epidemic, the arrival of goods and the shipping time may be affected, and all orders cannot be guaranteed to be delivered on time. Note - Products that need to be pre-ordered will be specially marked, and those that are not mentioned will be sold in stock.

All products purchased at the website Happy and Smiles / Smiles Physical store cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.

For more details:

SHIPPING, RETURN AND EXCHANGE POLICY

This item has been constructed using plantation timbers and may show some natural blemishes in its wood patterns.

Acacia wood is a hard wood with beautiful blended patterns. Our Acacia furniture is slightly stained and oiled to reveal the natural beauty of the wood patterns

Recycled tree branches are used in some items to create natural look furniture. These branches are heat dried, and treated and coated with timber stain and oils.

Rubber wood offers a solid timber look with even, light color. Our Rubber wood furniture is either painted in different  colors or  lacquered or oiled using a mixture of natural oil ( Linseed oil) and beeswax.